As firms move beyond pilots to embedded AI across workflows, leaders must rethink operating models, redefine roles, and establish new decision-making frameworks that balance automation with control. This keynote will explore what it truly means to build an AI-native operations function in 2026, and how leading firms are aligning talent, technology, and governance to unlock sustainable operational advantage. 

• Redefining roles responsibilities, and team structures within AI-enabled operations functions
• Establishing governance models that ensure control, transparency, and accountability of AI-driven processes
• Aligning talent strategy with AI adoption, including reskilling, hiring, and organizational design
• Integrating AI into core workflows to drive efficiency, scalability, and decision-making quality