Russell Newman

Operational excellence isn’t just about systems, workflows, and controls – it’s also about people. In a high-pressure, performance-driven industry like investment operations, burnout, disengagement, and turnover are growing risks. Yet too often, mental health is treated as a personal issue rather than a strategic one. This keynote challenges that mindset by positioning mental health as a core pillar of operational resilience.  

• Discussing the link between psychological safety and operational performance 
• Adapting leadership and processes to support well-being in a hybrid/remote environment 
• Reducing burnout with check-ins, workload visibility, and flexible time policies 
• Quantifying engagement and holding leaders accountable for team well-being